How to Find the Right Roofing Contractor

Choosing the right company is key to any home improvement or new construction project. Your roof is the outer skin of your home—it protects your home from rain, storms, hail, tree limbs, and more. Here is a compilation of factors to consider when deciding which roofing contractor to choose:

Are They Reliable?

First impressions matter! Did they answer right away or get back to you quickly? Did they show up for the scheduled appointment or at least communicate if they couldn’t make it on time? Did they provide you with an estimate in a timely manner? If you answered "no" to any of these questions, it’s probably a good indicator that this is how your relationship with this contractor will be.

Imagine hiring a contractor who installs your roof, but three months later, after a windstorm, your roof leaks, and they stop answering your calls. Unfortunately, this happens more often than you'd think.

Choosing a company that is responsive and communicates well is an important factor when selecting a roofing contractor. Keep in mind that things occasionally slip through the cracks, but if they’re proactive in making things right, you’ve likely found a contractor you can build a lasting relationship with.

Are They Qualified?

As a homeowner, you’re your own advocate and your home's advocate. It’s crucial that you do your homework when choosing a roofing contractor. Here are a few questions you can ask:

• Is your company licensed and insured in my city/state?

• Does your company pull permits?

• Is your company a certified installer?

• Can you provide references or a portfolio of completed projects?

As a homeowner, you have EVERY right to ask these questions. If any of the answers are "no" or the roofer hesitates, it’s a HUGE red flag.

Ask Questions if You Don’t Know

You don’t know what you don’t know. If you’re unsure exactly what you’re getting, ASK! Every roofing company is different and may have varying standards for their installations. Your roofing contractor should follow the manufacturer’s recommended installation and city code guidelines for their region. Here are a few important questions to ask:

• Is the roof system a manufacturer-backed system?

  Knowing exactly what type of roof system you’re getting can save you heartache in the long run. You don’t want a fly-by-night roofer who didn’t install all the components the manufacturer recommends, leaving you with issues a year later.

  
  

• Will the drip edge, flashing, and pipe boots be replaced?

  While replacing these components may not affect your manufacturer’s warranty, it’s still something to consider. Just as you wouldn't leave old parts in your car after a repair, ensure all roof components, like drip edges, compromised flashing and roof penetrations are replaced.

  
  

• How much extra will it cost if deteriorated wood is found?

  Sometimes there will be extra expenses, such as deteriorated wood. This may not be evident until the existing roof system is removed. If the cost to replace deteriorated wood isn’t disclosed in the estimate, be sure to ask about potential costs before the tear-off process begins.

  
  

• What type of warranty am I getting?

  Warranties protect homeowners, showing that the manufacturer and installer are committed to the quality of the product and service. You should ask about both the manufacturer’s warranty and the company’s workmanship warranty, which covers the contractor’s work. Be sure to inquire about the duration and limitations of these warranties when making your decision.

  
  

Read the Reviews and Ask for Referrals

READ THE REVIEWS. If you go online and see something like, “The owner acted like I was stupid when I asked about a warranty,” RED FLAG. They’ll likely treat you the same way if you have issues down the road. Nobody wants that, especially when it comes to their home.

No company is perfect, and bad reviews happen. When reading reviews, check if the good reviews outweigh the bad, and see how the company responds to negative feedback. You can also ask for referrals from friends or family who’ve had positive experiences with a roofing company.

Cheaper is NOT Better

It’s tempting to choose the cheapest option, but quality, reliability, and a solid warranty are worth the investment. You want to feel confident when making improvements to your home. If you find a company you trust, it’s worth paying more to get what you want. Many companies also offer financing, so don’t hesitate to ask.

In Summary

It comes down to how the company makes you feel. You want a contractor who answers your questions, makes you feel secure, and works well with you. At Gulf South Roofing, we strive to provide all of these elements to ensure a great experience. If you’d like to request an estimate, give us a call today at 228-231-1630.